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Frequently Asked Questions | Ana y José Hotel & Beach Club | FAQs

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Official Website

Frequently Asked Questions | Ana y José Hotel & Beach Club | FAQs

  • Ana y José Hotel & Beach Club Tulum

Ana y José Hotel & Beach Club Frequently Asked Questions

Frequent questions

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  • Discover the unique charm of Ana y José Hotel & Spa Tulum. Ideal location, exceptional
    hospitality, exclusive experiences and commitment to sustainability. The choice for an
    unforgettable vacation getaway.

  • • Experiences
    • Spa Service
    • Food and beverage service in the room
    • Minibar
    • Restaurant

  • ANA Y JOSÉ HOTEL & SPA TULUM Tulum – Boca Paila Highway km 7, Tulum, Quintana Roo, México

  • Yes, we have an All-Inclusive Meals a la carte service with Premium food and beverages.

  • • Room service 🍷.
    • Unlimited meals and beverages 🥗.
    • Beach club 🌴.

  • 37 luxury suites

  • Yes, we accept cards such as: Visa - MasterCard - AMEX and if you prefer payment links.

  • Yes, with BBVA. Up to 6 months interest free

  • There are several ways to get to the hotel, but here are the three main ways.

    • Arriving at Tulum International Airport
    • Arriving at Cancun International Airport
    • Coming soon through the Mayan Train

  • From 6 years old

  • Yes, with previous request with the reservations department. Reservations@anayjose.com

  • 7:30 am - 10:30 pm

  • Yes, it can be confirmed at the front desk.

  • There are no restrictions, however after 8 rooms it is considered a group.

  • Yes, however you can contact our reservations department.

  • It applies according to the terms and conditions of the reserved rate.

  • Reservations@anayjose.com

  • Yes, please contact our weddings and events area through the following email: href="mailto:">weddings@tulumresorts.com

  • Yes, after 8 rooms it is considered a group.

  • Yes, throughout the hotel and beach area.

  • • On our website and social networks - Email: reservations@anayjose.com
    • Tel: +52 (998) 880 5629 / 880 6022

  • Yes, we do.

  • Yes, we do

  • It depends on the type of room booked. The minimum is 1 and the maximum is 10 (Casa de Agua)

  • No, it is not

  • ID and a security deposit, be of legal age.

  • 15:00 pm

  • Yes, however the room delivery is from 15:00 pm. And you can make use of the facilities as we have a luggage storage.

  • Yes, the front desk is available 24/7 to provide assistance. Contact us

  • $380 MXN

  • Environmental Cleansing Fee

    • 1 Pax $ 32.57 MXN
    • 2 Pax $ 54.29 MXN
    • 3 Pax $ 70.57 MXN
    • 4 Pax $ 81.43 MXN